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A: We ship from the Netherlands. There is nowhere we do not ship to for Green Cuisine.
A: We ship Monday-Friday. We ship the same day we receive payments as long as your payment comes through before 13:00 CET.
A: It takes 2-5 business days for shipments within the EU. Outside of EU shipping varies between 8-21 business days.
A: If your order does not arrive within 21 business days, please contact us via [email protected] and we will issue you a reship. All orders are tracked and insured which is why we have to charge a premium for our shipping costs.
A: If you are having any payment issues, please contact our customer service staff at [email protected] and our team will help you as soon as we can.
A: We use UPS within the UK and EU. We use PostNL Tracked for shipments outside of the EU.
A: The likelihood is that your shipment is being processed or there is a delay in transit. However, let us know if this is the case by emailing us and we will get in contact with the courier and get back to you.